Updated: [March 14, 2026]

 

Article 1 (Purpose)

These Terms govern the rights, obligations, responsibilities, and other necessary matters between the Company and its Members in connection with the use of the travel accommodation booking agency service 'OHMYHOTEL&CO' web service, mobile applications, and all related services (hereinafter referred to as the 'Service') provided by OHMYHOTEL GLOBAL PTE. LTD. (hereinafter referred to as the 'Company').

 

Article 1-2 (Company Information and Contact Methods)

1. The information of the 'Company' is as follows:

 

Company Name: OHMYHOTEL GLOBAL PTE. LTD.

Representative: LEE MISOON

Business Registration Number: 202543984E

Address: 3 Church St, Samsung Hub, Singapore 049483

 

2. The 'Company' entrusts the processing of personal information and operation of the customer center to the following Korean corporation:

 

Company Name: OHMYHOTEL&CO Co., Ltd.

Representative: Lee Misoon

Business Registration Number: 105-87-71311

Address: 6F, GT Dongdaemun Building, 328 Jongro, Jongno-gu, Seoul (Changsin-dong 330-1)

Phone: +82-2-762-0552 (Korea weekdays 09:00 ~ 18:00, excluding weekends and public holidays)

Personal Information Protection Officer: Choi Younggeun

E-commerce Registration Number: 2020-Seoul Jongno-0399

 

3. For inquiries, please contact the above Korean corporation's customer center (by phone or email).

 

Article 2 (Definitions)

The definitions of terms used in these Terms are as follows:

 

1. 'Member' refers to a customer who accesses the 'Service' of the 'Company', enters into a service agreement with the 'Company' in accordance with these Terms, and uses the 'Service' provided by the 'Company'.

2. 'Service' refers to all services related to OHMYHOTEL&CO that 'Members' can use, regardless of the terminal device (including various wired and wireless devices such as PCs, portable terminals, etc.) on which they are implemented.

3. 'ID' refers to the email address of the 'Member' that is set by the 'Member' and approved by the 'Company' for identification and service use.

4. 'Password' refers to a combination of letters or numbers set by the 'Member' to verify the identity of the 'Member' corresponding to the assigned 'ID' and to protect confidentiality.

5. 'Operator (Administrator)' refers to a person or company designated by the Company for the overall management and smooth operation of the Service.

6. 'Supplier' refers to third parties such as hotels, accommodation facilities, and their agents that provide accommodation and other travel products to 'Members' through the 'Company's' website.

7. 'Korean Corporation' refers to OHMYHOTEL&CO Co., Ltd. that is entrusted by the 'Company' to perform personal information processing and customer center operations.

8. Terms not defined in these Terms shall be governed by the relevant laws and regulations.

 

Article 3 (Posting and Amendment of Terms)

1. The 'Company' shall post the contents of these Terms on the initial screen of the Service so that 'Members' can easily understand them.

2. The 'Company' may amend these Terms to the extent that they do not violate relevant laws.

3. When the 'Company' amends the Terms, it shall specify the effective date and the reasons for the amendment and post them together with the current Terms in the manner prescribed in Paragraph 1 from 30 days before the effective date of the amended Terms until the day before the effective date. However, if the Terms are amended with content unfavorable to Members, the Company shall separately and clearly notify Members through electronic means such as email registered in the Member information, in addition to posting.

4. If the 'Company' posts a notice as described in the preceding paragraph clearly stating that failure to express an objection within 30 days shall be deemed as approval, and the Member does not expressly indicate refusal, the Member shall be deemed to have agreed to the amended Terms.

5. If a 'Member' does not agree to the amended Terms, the Company cannot apply the contents of the amended Terms, and in this case, the Member may terminate the service agreement. However, if there are special circumstances under which the existing Terms cannot be applied, the Company may terminate the service agreement.

 

Article 4 (Interpretation of Terms)

1. The Company may establish separate terms of use and policies ('Other Terms, etc.') for individual services, and if such content conflicts with these Terms, the 'Other Terms, etc.' shall take precedence.

2. Matters not stipulated or interpreted in these Terms shall be governed by 'Other Terms, etc.' and relevant laws or commercial practices.

 

Article 5 (Conclusion of Service Agreement)

1. The service agreement is concluded when a person who wishes to become a 'Member' (hereinafter 'Applicant') agrees to the contents of these Terms of Use and the Privacy Policy, applies for membership, and the 'Company' approves such application.

2. The 'Company' shall, in principle, approve the application of the 'Applicant' for service use. However, the 'Company' may refuse to approve or subsequently terminate the service agreement for applications falling under any of the following:

 

a. Where the Applicant has previously lost membership qualification under these Terms

b. Where false information is entered or where the content required by the Company is not provided

c. Where approval is not possible due to reasons attributable to the user or where the application is made in violation of other stipulated requirements

 

3. The 'Company' may withhold approval if there is insufficient service-related facility capacity or if there are technical or operational issues.

4. If the Company does not approve or withholds approval of the membership application pursuant to Paragraphs 2 and 3, the 'Company' shall, in principle, notify the Applicant of such decision.

5. The service agreement shall be deemed to have been established at the time the 'Company' indicates the completion of registration in the application process.

6. The 'Company' may differentiate usage by classifying 'Members' into grades according to Company policy, subdividing service hours, frequency of use, service menus, etc.

 

Article 6 (Changes to Member Information)

1. 'Members' may view and modify their personal information at any time through the personal information management screen. However, IDs and other information necessary for service management cannot be modified.

2. If the information provided at the time of membership registration has changed, the 'Member' must update it online or notify the 'Company' of the changes by email or other means.

3. The 'Company' shall not be liable for any disadvantages arising from the failure to notify the 'Company' of changes pursuant to Paragraph 2.

 

Article 7 (Obligation to Protect Personal Information)

1. The 'Company' endeavors to protect the 'Personal Information' of 'Members' in accordance with relevant laws. The relevant laws and the 'Company's' Privacy Policy shall apply to the protection and use of 'Personal Information'. However, the 'Company's' Privacy Policy does not apply to linked sites other than the 'Company's' official site.

2. The 'Company' may entrust part of its personal information processing tasks to the 'Korean Corporation' (OHMYHOTEL&CO Co., Ltd.), and details regarding the entrusted content and the trustee shall be separately posted in the Privacy Policy.

3. The 'Korean Corporation' shall comply with personal information protection obligations under relevant laws in connection with the processing of entrusted personal information and shall be subject to the management and supervision of the 'Company'.

 

Article 8 (Obligations Regarding Management of 'Member's' 'ID' and 'Password')

1. The responsibility for managing the 'Member's' 'ID' and 'Password' lies with the 'Member', and they shall not allow third parties to use them.

2. The 'Company' may restrict the use of the 'ID' if the Member's 'ID' poses a risk of personal information leakage, is anti-social or contrary to public morals, or may be confused with the Company or its operators.

3. If the 'Member' becomes aware that their 'ID' and 'Password' have been stolen or are being used by a third party, they must immediately notify the 'Company' and follow the 'Company's' instructions.

4. In the case of Paragraph 3, the 'Company' shall not be liable for any disadvantages arising from the 'Member's' failure to notify the 'Company' of such fact, or from the 'Member's' failure to follow the 'Company's' instructions even after notification.

 

Article 9 (Notification to 'Members')

1. When the 'Company' notifies a 'Member', it may do so via the email address designated by the 'Member' unless otherwise specified in these Terms.

2. In the case of notifications to all 'Members', the 'Company' may substitute the notification in Paragraph 1 by posting on the 'Company's' bulletin board for at least 7 days.

 

Article 10 (Obligations of the 'Company')

1. The 'Company' shall not engage in acts prohibited by relevant laws and these Terms or contrary to public morals, and shall make its best efforts to provide the 'Service' continuously and reliably.

2. The 'Company' must establish a security system for the protection of personal information (including credit information) so that 'Members' can safely use the 'Service', and shall publicly disclose and comply with the Privacy Policy.

3. The 'Company' shall process opinions or complaints raised by 'Members' in connection with service use if deemed justified. The Company shall communicate the processing progress and results to 'Members' through the bulletin board or email for opinions or complaints raised by Members.

 

Article 11 (Suspension of Service Use or Termination of Agreement)

1. 'Members' shall not engage in any of the following acts:

 

a. Registering false information during application or modification

b. Misappropriating another person's information

c. Altering information posted by the 'Company'

d. Transmitting or posting information (computer programs, etc.) other than information designated by the 'Company'

e. Infringing on the intellectual property rights, including copyrights, of the 'Company' and other third parties

f. Damaging the reputation of or interfering with the business of the 'Company' and other third parties

g. Publicly disclosing or posting obscene or violent messages, images, voice, or other information contrary to public order and morals on the 'Company'

h. Using the Service for commercial purposes without the Company's consent

i. Other illegal or improper acts

 

2. 'Members' shall comply with relevant laws, the provisions of these Terms, usage guidelines, notices related to the 'Service', and matters notified by the 'Company', and shall not engage in any act that interferes with the business of the 'Company'.

 

Article 12 (Provision of Services, etc.)

1. The Company provides the following services to Members:

 

a. OHMYHOTEL&CO: Travel-related information service for booking travel accommodations

b. All other services provided to Members through additional development by the Company or through partnership agreements with other companies (including API services for utilizing existing services, etc.)

 

2. The Company may divide the Service into specific ranges and separately designate available hours for each range. However, in such cases, the details shall be announced in advance.

3. The Service shall, in principle, be provided 24 hours a day, 365 days a year.

4. The 'Company' may temporarily suspend the provision of the Service due to maintenance, replacement, or failure of information and communication facilities such as computers, interruption of communication, or other significant operational reasons. In such cases, the 'Company' shall notify 'Members' in the manner prescribed in Article 9 [Notification to 'Members']. However, if there are unavoidable reasons preventing prior notice, the 'Company' may provide notice after the fact.

5. The 'Company' may conduct regular maintenance as necessary for the provision of the Service, and the regular maintenance schedule shall be as posted on the service screen.

 

Article 12-2 (Role as E-commerce Intermediary)

1. The 'Company' acts as an e-commerce intermediary to facilitate accommodation bookings between 'Members' and 'Suppliers', and is not a party to the purchase contract established for travel products booked by 'Members' through the 'Company's' website.

2. When booking travel products, the terms of use of the relevant 'Supplier' apply separately from these Terms, and a separate purchase contract is established between the 'Member' and the relevant 'Supplier'; therefore, the 'Member' must review such terms.

3. Responsibility for travel products (quality, accuracy, safety, legality, etc.) lies entirely with the 'Supplier'. The 'Company' may provide assistance to 'Members' for smooth communication with the 'Supplier', but this does not mean that the 'Company' assumes responsibility for the travel products or the acts of the 'Supplier'.

 

Article 13 (Changes to Services)

1. The 'Company' may change all or part of the services being provided due to operational or technical needs if there are substantial reasons.

2. If there are changes to the content, method of use, or hours of use of the Service, the reasons for the change, the content of the changed Service, and the date of provision shall be posted on the initial screen of the relevant Service for at least 7 days before the change.

3. The Company may modify, suspend, or change all or part of the tokens and services provided free of charge due to its policies and operational needs, and shall not provide separate compensation to Members for this unless otherwise specified by relevant laws.

 

Article 14 (Provision of Information and Posting of Advertisements)

1. The 'Company' may provide 'Members' with various information deemed necessary during service use through notices, email, or other means.

2. However, 'Members' may refuse to receive such information at any time through email or other means, except for transaction-related information required by relevant laws and customer center responses.

3. If the information in Paragraph 1 is to be transmitted by telephone or facsimile, it shall be transmitted with the prior consent of the 'Member'.

4. The 'Company' may post advertisements on service screens, websites, emails, etc. in connection with the operation of the 'Service'. 'Members' who receive emails containing advertisements may refuse to receive them from the 'Company'.

 

Article 15 (Points)

1. Points are awarded to Members in accordance with the Company's policies, and details regarding earning criteria, usage methods, validity periods, and restrictions for each type of point shall be separately announced or notified.

2. Points shall automatically expire if not used within the validity period or if the Member withdraws or loses eligibility. Points that have expired due to withdrawal or loss of eligibility shall not be restored even upon re-registration.

3. Points may only be used in connection with the Company's services and cannot be withdrawn as cash. Points shall expire when their validity period expires or when the service agreement is terminated.

4. Members may not transfer points to third parties except as separately specified by the Company. If it is confirmed that a Member has earned/used points through methods not approved by the Company, the Company may cancel the booking made with such points or suspend or terminate the Member's account.

5. The Company's policies regarding points may change in accordance with the Company's business policies. In the case of changes unfavorable to Members, notice or notification shall be given in accordance with Article 3, and continued use of the Service shall be deemed as consent.

 

Article 16 (Discount Coupons)

1. The Company may issue discount coupons to Members in accordance with the Company's policies, and details regarding the subcategories, discount amounts (rates), usage methods, validity periods, and restrictions of discount coupons shall be indicated on the coupon or the service screen. The types, contents, and issuance of discount coupons may vary according to the Company's policies.

2. Discount coupons cannot be withdrawn as cash and shall expire when the usage period indicated on the coupon expires or when the service agreement is terminated.

3. If a booking transaction is canceled, whether the discount coupon used for the booking is restored shall be determined in accordance with the Company's policies, and details shall be communicated through the booking service screen.

4. Members may not transfer discount coupons to third parties or to other IDs, nor may they trade them for value or convert them to cash, except as separately specified by the Company. If it is confirmed that a Member has obtained/used discount coupons through fraudulent or unauthorized methods, the Company may cancel the booking made with such coupons or suspend or terminate the Member's account.

5. The Company's policies regarding discount coupons may change. In the case of changes unfavorable to Members, notice or notification shall be given in accordance with Article 3, and continued use of the Service shall be deemed as consent.

 

Article 17 (Ownership of Rights)

1. Copyrights and intellectual property rights to the 'Service' belong to the Company. However, Member posts and works provided under partnership agreements are excluded.

2. The 'Company' grants 'Members' only the right to use accounts, IDs, content, etc. in accordance with the terms of use established by the Company in connection with the Service, and 'Members' may not transfer, sell, pledge, or otherwise dispose of them.

 

Article 18 (Cancellation and Termination of Agreement by 'Member')

1. 'Members' may apply for service withdrawal at any time through the personal information management menu, and the 'Company' shall process it immediately in accordance with relevant laws.

2. When a 'Member' terminates the agreement, all of the Member's data shall be deleted immediately upon termination, except where the Company retains Member information in accordance with relevant laws and the Privacy Policy.

3. When a 'Member' terminates the agreement, data registered and made public in the Member's account shall be preserved.

 

Article 19 (Restriction of Use, etc.)

1. The 'Company' may progressively restrict service use through warnings, temporary suspension, and termination of the agreement if the 'Member' violates the obligations under these Terms or interferes with the normal operation of the Service.

2. Notwithstanding the preceding paragraph, the 'Company' may immediately terminate the agreement in cases of violation of relevant laws. Upon termination of the agreement pursuant to this paragraph, all benefits acquired through service use shall be forfeited, and the Company shall not provide separate compensation therefor.

3. The 'Company' may restrict use if a Member has not logged in for more than one year, for the protection of Member information and operational efficiency.

4. The conditions and details of restrictions within the scope of use restrictions under this Article shall be as determined in the use restriction policy, etc.

5. When restricting service use or terminating the agreement pursuant to this Article, the 'Company' shall provide notification in accordance with Article 9 [Notification to 'Members'].

6. 'Members' may file objections to use restrictions, etc. under this Article in accordance with the procedures established by the 'Company'. If the Company determines that the objection is justified, the Company shall immediately resume service use.

 

Article 19-2 (Violation of These Terms of Use)

1. If these Terms are not complied with or if relevant laws or regulations are not observed, the 'Company' may take any or all of the following measures at any time without prior notice:

 

a. Refuse or cancel all bookings associated with the Member's name, email address, or account in consultation with the 'Supplier'

b. Cancel or withdraw any points, coupons, incentives, promotional rewards, or other benefits being accumulated or previously accumulated

c. Immediately, temporarily, or permanently revoke the Member's right to use the website or booking service to the extent permitted by law

d. Issue a warning letter to the Member

e. Claim damages from the Member for all costs (including reasonable administrative and legal costs) arising from the violation of these Terms

f. Disclose relevant information to law enforcement agencies

g. Take any other measures deemed appropriate at the 'Company's' discretion

 

2. The 'Member' agrees that the 'Company' shall not be liable for any loss or damage arising from the Member's failure to comply with these Terms.

 

Article 20 (Limitation of Liability)

1. The 'Company' shall be exempt from liability for providing the 'Service' in cases where it is unable to provide the 'Service' due to force majeure such as natural disasters or equivalent circumstances.

2. The 'Company' endeavors to provide accurate and reliable information distributed, transmitted, or displayed through OHMYHOTEL&CO, including links, downloads, and advertisements within the 'Service', but does not guarantee the accuracy or reliability of such information, and shall not be liable for any direct, indirect, consequential, punitive, or incidental damages arising from errors in the information.

3. Whether to rely on information provided by the 'Company' (product information, pricing information, images, etc.) is entirely the responsibility of the user, and the user must verify detailed product information themselves.

4. The 'Company' shall not be liable for the use of services provided free of charge unless otherwise specified by relevant laws.

5. To the extent permitted by law, the 'Company' shall not be liable for any loss or damage suffered by 'Members' as a result of the following:

 

a. Submitting incorrect information (name, identification information, contact details, payment information, dates, etc.) when making a booking

b. Failing to prepare documents required for using travel products, such as passports, visas, and vaccination certificates

c. Failing to comply with the terms of use of the relevant 'Supplier'

d. Issues arising from the 'Member's' direct communication with the relevant 'Supplier'

e. Events beyond the 'Company's' control, such as natural disasters, epidemics, wars, terrorism, government actions, and internet/system failures

 

6. The 'Company' provides the website for domestic and personal use only; therefore, the website may not be used for commercial or business purposes, and the 'Company' shall not be liable for any loss of profit, business loss, business interruption, or loss of business opportunity suffered by the 'Member'.

 

Article 20-2 (Payment and Refunds)

1. When booking travel products, the payment terms are clearly displayed during the booking process. If full payment is not made in accordance with the booking conditions, the 'Company' may immediately cancel the booking.

2. Exchange rates are calculated in real time, and when paying in a different currency, the account issuer may apply an alternative exchange rate; therefore, the 'Member' must verify this.

3. Refunds are generally processed through the same method used for the original payment. The timing of when the refund amount is returned to the account may vary depending on the account issuer.

4. The 'Company' places the highest priority on the security of 'Members'' personal information and payment information, and implements robust security measures to ensure their safe storage.

 

Article 21 (Governing Law and Jurisdiction)

1. These Terms and any disputes or claims arising therefrom (including non-contractual disputes or claims), as well as the subject matter and formation of the Terms, shall be governed by and construed in accordance with the laws of Singapore.

2. The 'Member' and the 'Company' agree that the courts of Singapore shall have exclusive jurisdiction over all disputes or claims (including non-contractual disputes or claims) relating to these Terms, the subject matter, or the formation thereof. However, this shall not deprive the 'Member' of any legal right to choose to have disputes or claims resolved in the courts of the Member's country of residence.

 

Article 21-2 (Filing Complaints)

If you have any inquiries or complaints regarding the website or booking service, please contact the 'Korean Corporation' customer center specified in Article 1-2.

 

Article 22 (General Provisions)

1. These Terms constitute an agreement between the 'Member' and the 'Company', and no other person has the right to enforce these Terms.

2. Even if a court or relevant authority rules that any part of these Terms violates the law, the remaining provisions shall continue to have the same effect.

3. Even if the 'Company' delays the enforcement of these Terms, the 'Company' may take action against the 'Member' at any time thereafter.

 

Addendum

1. These Terms shall be effective from March 14, 2026.

 

 

©OHMYHOTEL GLOBAL PTE. LTD. All rights reserved.

 

Site Operator: OHMYHOTEL GLOBAL PTE. LTD.

3 Church St, Samsung Hub, Singapore 049483

Customer Center (Operated by Korean Corporation): +82-2-762-0552

OHMYHOTEL&CO is an e-commerce intermediary and is not a party to the transactions.

The obligations and responsibilities related to the booking, use, and refund of products lie with each Supplier.