FAQ
Total 40
[Hotel] Is it possible to issue a tax invoice?
Domestic condo/hotel/pension products are not subject to tax invoices issued in accordance with the income tax law and value-added tax law.
[Guidelines for Accommodation Tax Invoice]
1. Ohmyhotel is a sales agency for accommodation products, so it is difficult to issue tax invoices.
2. If you pay by credit card, you can issue a credit card sales slip.
3. Voucher application can be directly printed on the reservation details page of Oh My Hotel's official website [My Page>Reservation Confirmation/Cancellation>Apartment/Hotel/Family Inn] and cash receipts can be obtained from the condo/hotel/pension customer service center (consultation or 02-733-0550).
[Hotel] Can I make a reservation with a cash card (debit card)?
Generally, hotels do not accept reservation guarantees by debit card (cash card). But there may be exceptions, please confirm during the reservation process.
[Hotel] The credit card used to make the reservation is no longer valid. What should I do?
In this case, please contact the accommodation directly. The accommodation's contact details can be found in the reservation confirmation email or by logging in to ohmyhotel.com. For security reasons, please do not provide credit card information via email.
[Hotel] Can I use a credit/debit card other than my name to pay for the product?
For security reasons, the name of the reservation representative must match the name of the cardholder. Please make sure to use your credit/debit card in your name when purchasing goods.
[Hotel] What currencies can I pay at Ohmyhotel?
Ohmyhotel products can be paid in multiple currencies,for Southeast Asian currencies not indicated SGD will be used for payment.
To change currency, please follow these steps:
WEB: You can set your language and currency by entering the set language section at the top of the site.
APP: Select "My Ohmyhotel", go to "Setting" and select "Change currency" .
[Hotel] Will there be an international transaction fee when canceling the reservation?
Ohmyhotel does not charge any reservation fees. Some banks may charge international transaction fees if you do not pay in your local currency. Before making a reservation, please confirm the relevant information with the bank.
[Hotel] Are payments secure?
Ohmyhotel processes payments through a third-party secure payment system. Please be assured that credit card information will not be stored during and after payment. If you choose to save credit card information, your payment card information is tokenized and encrypted through a third-party secure payment system, securely stored in Ohmyhotel's payment system, and immediately submitted to the bank upon approval of payment.
[Hotel] What should I do if payment fails?
Firstly, please try to refresh the payment page and try again.
Secondly, double check that you have entered the correct payment details. (ex. card number, expiration date, CVV code, etc.)
Thirdly, contact the bank to check if your card can be used for international and online commerce.
Or you can try to pay using a different browser or using the mobile app, try a different card or payment method.
If you are using a coupon code, please ensure that a specific payment method is used in the terms of use of the coupon code to apply.
If you still unable to process the payment, please contact Ohmyhotel customer service center. We wil try our best to support you.
[Hotel] Where can I find the reservation cancellation policy?
When searching for rooms, additional information about the rooms, as well as booking conditions and cancellation policies, will be displayed. You can also check the applicable conditions and cancellation policies in the reservation confirmation
[Hotel] How do I know if my reservation has been canceled successfully?
If you cancel your reservation, an email confirming the cancellation will be sent to you. Please check your inbox and spam/junk email box.