FAQ
Total 40
[Hotel] After making the reservation, I looked up the rate again a few days later and the amount has decreased. Do you compensate?
Ohmyhotel makes reservations through multiple hotel suppliers. Depending on the exchange rate, the rate may vary, rates for rooms that are being sold by the company may change. Therefore, rates may vary depending on the timing of your search.
** In some cases, there are special offers for early bookings and in other cases, special offers may be offered for last-minute room sales.
There will be no additional compensation for reducing the same conditions and fees after booking.
[Hotel] Why is the rate different from the previous search?
Overseas hotel rates change in real time according to the real-time exchange rate and the number of remaining rooms, and sometimes may vary depending on the terms of the contract between the hotel supplier and the hotel. After the rate has been changed, reservations cannot be made at the original rate. Please note that room rates and room availability are subject to change in real time.
[Hotel] Are children charged the same rate as adults?
The policies of the accommodation for children can be confirmed on the "House Rule" page at the time of booking. If additional fees are charged to children, they are not included in the reservation rate. During the reservation process, you can request an extra bed/crib in the 'Special Requests' section. If you have already made a reservation, you can apply for an extra bed/crib through the link in the "Reservation confirmation" email. Please contact the accommodation prior to arrival to confirm availability of extra bed/crib. The accommodation contact information is provided on the reservation confirmation or in the reservation information in your member account.
[Hotel] Can I use coupons (such as those issued by magazines or stores)?
Discount coupons provided by other organizations cannot be used on our website. Please use it according to the procedures specified by the institution that issued the discount voucher.
[Hotel] Do I have to pay a reservation fee to Ohmyhotel?
Please note that we do not charge any fee for reservaation.
[Hotel] Are the hotel rates inclusive of tax and service charge?
This varies by accommodation and accommodation option. When making a reservation, you can confirm what is included in the price by comparing them with other options. The tax system varies by country, please make sure to check. After booking, you can check the reservation confirmation email or the reservation information in your member account.
[Hotel] Are the hotel rates shown based on one person? Or room standard?
The displayed amount is the room cost for the entire accommodation period, unless otherwise specified in the room type and description.
[Hotel] What does the room price include?
Fees for all facilities specified under the room or accommodation options is included in the rate. When making a reservation, you can confirm whether it includes breakfast, taxes, service fees, and other expenses by comparing them with other options. After booking, you can check the reservation confirmation email or the reservation information in your member account.
[Hotel] Is breakfast included in the room rate?
Different breakfast policies apply to different guest rooms and accommodation options. When making a reservation, you can check whether each accommodation option includes breakfast on the accommodation page. If breakfast is not included in your preferred option, you can check whether breakfast is available through the list of available facilities in the accommodation. After booking, you can check the reservation confirmation email or the reservation information in your member account.
[Hotel] I made a reservation for accommodation by bank transfer. By when do I have to make payment?
If you choose to make a reservation for accommodation by bank transfer, you must make the payment by the designated deposit date and time.
You can check the deposit account in 'My Page'.
Precautions for bank transfer:
- If payment is not made by 17:00 the next day after reservation, the reservation will be automatically canceled.
- If it is difficult to make payment on weekends/public holidays, please use a credit card.
- Due to virtual account payment service operation, deposit information may be made to a bank other than the designated bank.
※ Refunds can only be made to the account in the name of the person making the reservation (representative).