FAQ

Total 40

[Hotel] May I know if the hotel provides shuttle service? How can I make a reservation?

If your accommodation provides shuttle services, it will be displayed on the "Facilities" page of your accommodation. After completing the reservation, you can directly contact your accommodation and request airport transfers. The accommodation contact information is provided on the reservation confirmation. When booking airport transportation, please prepare flight information in advance so that the driver can find you at the airport.

[Hotel] I might arrive at the accommodation outsidethe scheduled check-in hours. Can I check in?

This is determined by the accommodation's discretion and may not be guaranteed.You can make request early or late check-in/check-out.

[Hotel] Can I leave my luggage at the accommodation before check-in or after check-out?

You can check whether it is possible to leave your luggage in the accommodation "Facilities" menu - "Luggage storage". For more information about luggage storage, please contact the accommodation directly using the contact details found on the reservation confirmation.

[Hotel] Can I choose the bed type I want?

You can use the self-service 'Manage Reservation' feature to request the bed type you would like from the accommodation. All special requests are subject to availability, and Ohmyhotel cannot guarantee them.

[Hotel] Where can I check reservation information and reservation status?

You can log in to our website/application and check the reservation details and status in the Reservation Confirmation menu. If you have forgotten your login information, you can access the Reservation Confirmation menu via the link provided in your booking confirmation email.

[Hotel] How do I receive a bill(invoice)?

Please contact the accommodation directly to request for an invoice.

[Hotel] I have not received the reservation confirmation and cannot confirm my reservation online

In most cases, you will receive a confirmation of your reservation (PDF file) via email within 30 minutes after completing your reservation. If you have not received the booking confirmation after that time, please check your spam/junk mail box. In addition, you can also check your reservation information and reservation status in the Reservation Confirmation menu by logging in to our account. If you are still unable to confirm your booking or have not received a booking confirmation after 24 hours, please contact us.

[Hotel] How can I receive a reservation confirmation email using a different email address than the one used during the reservation?

A reservation confirmation will be sent to the email address you provided at the time of booking. Booking, cancelling, and completing reservations can also be viewed on the Reservation confirmation menu.

If the e-mail address you used to make the reservation is no longer available, please send an e-mail to Ohmyhotel with the following information:

- Hotel name

- Check-in/ Check-out date

- Main Guest

[Hotel] How can I learn more about guest rooms or accommodation facilities?

You can view detailed information of the accommodation page on our website/application or in your Reservation confirmation. For more information, you can also contact the property directly.

[Hotel] Can I get an extra bed or crib for my child?

Depend on the accommodation policy, Additional charges for children, such as extra beds or baby cots, are not included in the reservation price. Please contact the accommodation directly for detailed information.