FAQ
Total 40
[Hotel] Are there any cancellation fees?
If the reservation is cancelled within the free cancellation period, no additional fee will be charged. A cancellation fee will be charged for products that have exceeded the free cancellation period or for non-refundable products. The cancellation fee is determined by accommodation.
[Hotel] How do I cancel my reservation?
You can cancel your reservation online on Ohmyhotel website/application. The cancellation fee is determined by accommodation and is clearly stated in the cancellation policy.
[Hotel] When can I receive the refund amount?
If the refund request is reasonable, the refund will be processed immediately. It may take up to 30 business days from the processing/refund date or until your next billing cycle for your bank to refund the amount.Please note that refunds will be converted to your local currency by your credit card company. You can check the refund progress in 'Reservation confirmation'.
[Hotel] How do I change the date and booker nane in a reservation?
For existing reservations, the date and guest information cannot be changed. You must cancel the existing reservation and make a new reservation. However, if the free cancellation period has passed, a cancellation fee will be charged. Additionally, please note that you may not be able to book under the same conditions as existing bookings.
[Hotel] Can minors stay unaccompanied?
Minors cannot stay without a guardian. And the guardian must be Residents/students (universities) who are over 19 years old.
[Hotel] Can I make a reservation by phone?
Please note that reservation cannot be madee through phones for the purpose of protecting personal information.
[Hotel] May I know if the hotel provides parking facilities? How can I make a reservation?
If your accommodation provides parking facilities, it will be displayed on the "Facilities" page of your accommodation. If you need to reserve a parking space in advance, please contact the accommodation directly using the contact details found on the reservation confirmation.
[Hotel] How do I know if pets are allowed in the accommodation?
You can check whether it is possible to bring pet to the accommodaytion in the 'House Rules' section
[Hotel] I want a smoking room, but the only choice is a non-smoking room. How to request a Smoking room?
Because the hotel does not allow smoking in rooms, the room list only include Non-smoking rooms.
[Hotel] Can I change/cancel my reservation due to COVID-19?
Reservation changes are determined by the reservation Policy. Due to the ongoing impact of COVID-19, travel restrictions remain in place and subject to change in some destinations. Before making a reservation at Ohmyhotel, please make sure to confirm if there are any travel restrictions applicable to your destination.